Terms of Service

1. Agreement to Terms

By accessing or using the website at techlabco.com or engaging with any services provided by TechLabCo AI Marketing Agency ("TechLabCo", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

TechLabCo is a marketing, automation, and technology services company based in Surrey, BC, Canada. These terms govern your use of our website and any services you engage us to provide.

2. Description of Services

TechLabCo provides a range of marketing, automation, and operational services including but not limited to:

• AI voice agent setup and management
• AI receptionist and inbound/outbound call automation
• Lead generation and lead prequalification systems
• Appointment booking automation and CRM integration
• SMS and email marketing campaigns and automation
• Missed call text-back systems
• Website and landing page design
• Funnel design and conversion optimization
• Virtual assistant services
• Shopify e-commerce management and order processing
• Google Shopping Ads management

The specific scope of services, deliverables, pricing, and timelines will be outlined in a separate agreement, proposal, or statement of work between TechLabCo and the client.

3. No Guarantee of Results

TechLabCo builds systems designed to improve lead response time, follow-up consistency, appointment booking rates, marketing performance, and operational efficiency. However, we do not guarantee specific results, including but not limited to:

• A specific number of leads, appointments, or sales
• A specific return on investment (ROI) or return on ad spend (ROAS)
• Revenue growth or profit increases of any specific amount
• Rankings in search engines or ad performance benchmarks

Actual results depend on many factors outside of TechLabCo's control, including your offer, pricing, sales process, lead quality, market conditions, campaign budget, and industry. Any projections, estimates, or calculator outputs on our website are for illustrative purposes only.

4. Client Responsibilities

As a client or website visitor, you agree to:

• Provide accurate, complete, and up-to-date information when submitting forms, booking demos, or engaging our services.
• Respond to requests for information, approvals, and feedback in a timely manner to avoid project delays.
• Ensure that any materials, content, or assets you provide to TechLabCo do not infringe on any third-party intellectual property rights.
• Comply with all applicable laws when using our services, including laws related to SMS marketing consent, email marketing (CASL), and data privacy.
• Not use our services for unlawful, deceptive, fraudulent, or harmful purposes.

5. Payment Terms

Payment terms for TechLabCo services will be outlined in your individual service agreement or proposal. General terms include:

• Invoices are due upon receipt unless otherwise agreed in writing.
• Late payments may result in a pause or termination of services.
• Retainer or subscription fees are non-refundable unless otherwise specified in writing.
• Project-based work may require a deposit before work commences.

6. Intellectual Property

All content, designs, code, strategies, and materials created by TechLabCo remain the intellectual property of TechLabCo until full payment has been received. Upon receipt of full payment, clients receive a license to use deliverables for their business purposes.

TechLabCo retains the right to display work completed for clients in its portfolio and marketing materials unless the client requests otherwise in writing prior to project commencement.

All content on the techlabco.com website, including text, graphics, logos, and code, is the property of TechLabCo and may not be copied, reproduced, or distributed without written permission.

7. Confidentiality

Both parties agree to keep confidential any proprietary information, trade secrets, business processes, or sensitive data shared during the engagement. TechLabCo will not share your business information with third parties except as required to deliver agreed-upon services or as required by law.

8. Termination

Either party may terminate a service engagement with written notice as specified in the individual service agreement. Upon termination:

• All outstanding fees become immediately due and payable.
• TechLabCo will return or delete client data as requested, subject to applicable legal retention requirements.
• Access to platforms, tools, or automations set up by TechLabCo may be transferred to the client or decommissioned depending on the agreement.

9. Limitation of Liability

To the maximum extent permitted by law, TechLabCo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services or website.

TechLabCo's total liability for any claim arising from our services shall not exceed the total amount paid by you to TechLabCo in the three (3) months preceding the claim.

10. Third-Party Services and Platforms

TechLabCo may use or recommend third-party tools, platforms, or services (such as CRM systems, Google Ads, Meta Ads, Shopify, or SMS platforms) in delivering its services. TechLabCo is not responsible for the availability, performance, pricing changes, or policy changes of any third-party platform. Any additional costs for third-party tools are the responsibility of the client unless otherwise agreed.

11. Website Use

By using techlabco.com, you agree not to:

• Attempt to gain unauthorized access to any part of our website or systems.
• Use automated bots, scrapers, or tools to extract content from our website.
• Submit false or misleading information through our forms.
• Engage in any activity that could damage, disable, or disrupt our website or services.

12. Calculator Disclaimer

Revenue calculators and ROI estimators on our website are provided for informational and illustrative purposes only. The estimates produced do not constitute financial advice or guaranteed outcomes. Actual results depend on your specific business, industry, offer, lead volume, and sales process.

13. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these terms or our services will be resolved in the courts of British Columbia, Canada.

14. Changes to These Terms

TechLabCo reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us: